Installation & Registration/pt
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The process to successfully install the Fonera or the Fonera+ is the same. It is made of two simple steps: the Installation, connection of the La Fonera, and the Registration, association the La Fonera to your FON account.
If I don't register the La Fonera: You will not get the Linus or Bill status, so you don't have roaming privileges on other FON Spots. In addition the first Fonero logging in your FON Spot, will get the router assigned to his account (and get the roaming in stead of you).
Installation & Registration
Installation
- First connect the Fonera to your modem or router with the provided flat cable; in case you need a longer cable you’ll be able to just use any other Ethernet cable you have.
- Now connect the power supply to the Fonera and wait a little bit, the Fonera will now update its firmware, please wait while this operation is completed and do not interrupt it. Sometimes will take long time (up to 45 minutes) but when the 3 lights lit green you’ll be able to continue.
- Now look for the “Wireless Network Connection” icon in your computer if your computer runs under Windows or the airport icon if you are using Mac. You’ll find two WiFi signals, both the FON_ and MyPlace.
La Fonera+ has two ports:
The white port (WAN) to your modem or router The black port (LAN) to your computer or any other network device you want to connect via cable (optional)
Installation: Troubleshooting
Why is only MyPlace WiFi signal visible?
If you see MyPlace signal but not FON_ check the User's Manual since you might need to make some customisations. Usually this means, that you have to change the settings to make the La Fonera/La Fonera+ work in 'PPPoE/PPPTP or ‘static IP’ mode. Those changes are made on the Management Console.
I don’t have a free port to connect La Fonera, what can I do?
If you have a Fonera:
- Disconnect the current cable from the occupied plug, connect your La Fonera to a plug that has been in use on your modem and connect the previously connected PC or notebook or other device via WiFi to the Internet.
- Or plug a switch to your modem or router, and then you will be able to connect all your devices at once.
If you have a Fonera+:
- Disconnect the current cable from the occupied plug, connect your La Fonera+ to a plug that has been in use on your modem and connect the previously connected device to the Fonera+.
Could my cable be defective?
Make sure that you hear a “click” when you plug each end of the cable. When a network cable is connected from a powered-on modem to La Fonera, the WAN or the Internet LED should be lit or start to blink.
None of the LED lights lit; is my La Fonera broken?
First, try to find out if the power supply isn’t defective (perhaps a friend has a measuring tool), then contact Support Team.
Why do I have to wait for up to 45mins?
The La Fonera router will be updating its firmware right after being connected to the Internet for the first time. It is not common for the Fonera to take the full 45 minutes to update, however, we advice you to wait for this period of time without disconnecting it. As soon as the FON_AP Signal is showing up constantly, you are ready to register it.
What do the LEDs stand for?
- Power: La Fonera is ON
- Internet/WAN: La Fonera is properly connected to a modem/routeur
- LAN: La Fonera is properly connected to network device
Is there something special with my ISP?
Most Internet Service Providers have the same setup. Nevertheless, there might be recurring issues with certain ISPs when you try to connect your Fonera. You should check if there is something special to configure with your ISP
I have an internet acces with a cable provider, anything special I have to do?
If you have a cable modem or router, you should power off both the cable router and La Fonera, wait 15 to 30 minutes, then power on La Fonera first, and lastly the cable modem. If 45 minutes later you are still not detecting the public FON_AP WiFi signal you should check if there is something special to configure with your ISP
I have a special network setup here. How do I connect my La Fonera with it?
If your have to setup some special things before your computer is able to access the internet through your network, then the La Fonera might have to be setup with the same settings. The standard setting with the La Fonera is DHCP but you might have to set a static IP. Enter the parameters that you get from the former device connected, or your system administrator. If other settings are required for conneting a network device, please consult your IT administrator.
Registration
To register the FON router, you need to connect to the public (non encrypted) FON_ signal. please make sure, this is the only connection. Your PC may not be connected by Ethernet to your first router. Unplug this connection if necessary.
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Once you connected to the FON_ signal open your browser (IE, Firefox, Opera…) and go to any website i.e. www.wikipedia.org (or the wifi.fon.com page, mentioned in the manual). The important thing is, you must be forwarded to the FON Captive Portal. Some pages, as www.google.com are white listed and will be shown without login. If the google site appears, don't worry, as soon you try to open a non white listed site, you will be redirected to the Captive Portal to log in with his FON user data.
Log in with your FON account details (email and password). Now you get presented the 'register La Fonera form'. Fill in all the data, so your FON Spot can be found on the FON maps!
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At the registration form fill out all required fields by entering your country, region, etc. Note: you can use the map to drag and drop the FON Spot exactly where it is.
Finally click on the submit button at the bottom. You should get a message confirming you have successfully registered the router.
Registration: Troubleshooting
What happens if I don't register the La Fonera?
- You will not get the Linus or Bill status, so you don't have roaming privileges on other FON Spots.
- The first Fonero logging in your FON Spot, will get the router assigned to his account (and get the roaming in stead of you).
Why is only MyPlace WiFi signal visible?
If you see MyPlace signal but not FON_ check the User's Manual since you might need to make some customisations. Usually this means, that you have to change the settings to make the La Fonera/La Fonera+ work in 'PPPoE/PPPTP or ‘static IP’ mode. Those changes are made on the Management Console.
I have modified some setting for my router, but nothing has changed
If you have modified the router settings on www.fon.com, it may take up to 24 hours for changes to be effectives. If you want them to be applied right away, rebooting your La Fonera might help.
I see FON_ but can't connect to it
Some antivirus or firewall software might prevent you from connecting to the FON public signal. They do so as they prevent your from connecting to non-WPA/WEP encrypted conections. If you notice that deactivating your security kit allows you to connect, then you should check this page in order to configure your software correctly.
Why am I requested to purchase a day pass while trying to register the La Fonera?
If you log in at the Captive Portal, but in stead of getting the registration form, you see a page asking you to buy a FON pass, please contact the support team and tell them what happens. Please provide your La Foneras Mac ID. You find it on a sticker on the bottom of the router.
There can be two reasons for this:
- You have a second hand router and it is already registered to another account
- You did not register the La Fonera immediately and it got assigned to the first Fonero logging in.
I'm not able to pick a Fonero profile in the registration form
If you are using Safari, please follow this workaround
The WiFi connection gets cut off quite often, what can I do about it?
In this case, we suggest that you change the WiFi channel on which the Fonera is emitting by following these instructions You might also want to check that there are no known issues with your WiFi card [link to wiki WiFi card compatibility section] or device. [link to wiki device compatibility section]
