Known Issues/it
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Problemi noti e soluzioni
Ho credito residuo nel mio account ma ogni volta che utilizzo il pulsante "lancia browser" mi viene richiesto di effettuare nuovamente il login
Abbiamo notato che talvolta, quando un utente si riconnette a un BTFON Spot, si verifica un circolo vizioso sul login. Ecco i sintomi:
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Soluzione:
Se ti dovesse capitare una situazione simile, sarà sufficiente cancellare i cookie e la cache del tuo browser. Ecco la procedura in IE7:
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Ho ricevuto il codice di otto cifre, ma non viene accettato
Abbiamo notato che alcuni utenti cliccano il pulsante "Connetti" per due volta di seguito. Per questo motivo non riescono a superare la pagina "pagamento": viene mostrata la pagina "Per favore inserisci un codice valido".
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Soluzione:
Ricontrolla di aver copiato correttamente il codice ricevuto sul tuo cellulare. Se sei certo di averlo inserito correttamente, è probabile che la tua sessione abbia già avuto inizio. Ignora il messaggio di errore e digita l'indirizzo web che desideri visitare direttamente nella barra degli indirizzi del browser.
Come posso modificare l'indirizzo email associato con il mio account FON?
L'indirizzo email che ci hai fornito in fase di registrazione funge da identificatore univoco per il tuo account, non è quindi possibile variarlo. Ti suggeriamo di :
- Creare, completando questo modulo, un nuovo account FON associato al nuovo indirizzo email che intendi utilizzare.
- Se possiedi un router (o più di uno) La Fonera, per favore contatta il Customer Care fornendo le seguenti informazioni:
- Il MAC ID de La Fonera (si trova sotto La Fonera o ne "Il Mio FON" su www.fon.com) - Il tuo vecchio account FON (l'indirizzo email) - Il tuo nuovo account FON (l'email inserito nella nuova registrazione)
Queste informazioni sono necessarie per poter assegnare i tuoi router La Fonera al tuo nuovo account FON. Per contattarci, scrivi al nostro Customer Care.
Nota per gli utenti registrati come Bill: Se nel tuo Salvadanaio virtuale è presente Denaro WiFi, esso non può essere trasferito sul nuovo account. Ti raccomandiamo quindi di mantenere il vecchio account fino a che non ne riceverai l'accredito. Puoi comunque creare subito il nuovo account in modo da non perdere le newsletter e le informazioni per gli utenti registrati
Il nostro Customer Care assegnerà il router La Fonera da te indicato sul tuo nuovo account. Un volta assegnato potrai completare la registrazione semplicemente collegandoti a www.fon.com: ti verrà presentato il modulo di registrazione relativo a La Fonera in tuo possesso.
Some other things to keep in mind:
- We don't want to tell you the email you should use. But if you have to change the email because you changed the ISP or job, think about using a freemail provider, so you won't lose this email again.
- Remember you can use Gmail addresses without logging in at the FON Spots.
PayPal accounts with dash("-")
If you try to register a La Fonera as Bill with a PayPal account including a dash (like name-surname@me.com) you will get an error message. Sorry about that, but there is an easy work around:
- Register as Linus
- When the registration finished, goto "MyFON > My Personal Info > Change FON Profile". Here you can change your status and the PayPal account with dash will be accepted.
Missing text boxes in the registration form
Some of the text fields and drop down boxes of the registration form are dynamically loaded, depending on the data you provide before (like country). It seems that this doesn't work sometimes. We are aware and we are working on a much simpler registration form.
What can you do if this happens to you?
- Clear your browser cache and restart the browser
- Fill in the from from top to bottom - some fields are checked immediately - wait until the green symbol appears beside.
- If all this doesn't succeed, please try with another browser and/or PC.
Already registered La Fonera+ appearing with a non-registered status in the management console
A La Fonera+ that has been manually reset will display a warning message indicating that it hasn't been registered yet, even if it has been registered already. If you have already registered it please disregard this message since it continues to be registered to your account.
My La Fonera+ is running an old Firmeare version
If you manually resetted your La Fonera+ router at any point, it is imporatant that you complete all steps for the reset process.
The MAC Address online is slightly different to the one found on my router
If you look at your router information in your My FON at fon.com, you will notice that the MAC ID is different (last number) to the one found at the bottom of the router.
This is nothing to be worried about. Both MAC IDs are associated with the same router. The MAC ID in your My FON is associated with the FON_ signal. This MAC ID includes information such as who has connected to your FON Spot, which FON Spots you’ve connected to in the past, and your FON Spot’s status.
The MAC ID found at the bottom of your La Fonera router refers to the LAN port and is assigned to your purchase and warranty information. We use this MAC ID when you request a refund, replacement, or anything else involving the FON Shop.
My FON Spot is not being displayed on the FON Maps
If for any reason after registering the router it is not showed in the maps tool go to My FON > configure FON router and then simply drag and drop your spot through the supplied map and save the changes.
If this doesn't change anything, enter a totally different address (i.e. a friend's address) and save the changes. If this succeeds, re-enter your own location. Now it should appear.
I'd like to purchase the La Fonera (or any other gadget) at the online shop, but I get a "Region not valid" error
We have detected that some times the "Region" drop-down menu is not generated at the Personal Information page (when you are requested to enter a Billing and a Shipping address), and a text box is showed instead.
If this ever happens, plese close your browser (completely), open it again and go through the purchase process again. This time, the Region drop-down menu should be there.
The downloaded 'POIs' files from the FON Maps are empty
Use the second download link provided by the system and use the suggested method (right click on the link and select 'save as' ) -> see screenshot beside
Additionally you may want to use FrancoFON's POIs application available here
FON Maps does not work with IE6
The Maps tool has been tested with Firefox 2.0, Opera, IE 7 and Safari. FON Maps will not work with IE 6.
Changing WiFi mod from 'b/g mixed' to 'b only' does not work
We are aware of the issue and will work to resolve it on one of the next firmware updates. There should not be many mobile devices needing such a configuration.
I get the message that I already used the 15 minutes free but I haven't. Why is this happening?
This usually happens if you double clicked on the "Continue" button at the end of the video.
To check if your session is already running go to the website. You should be logged in (if not, do so). In the upper part of the page you should see the remaining time of your session. If you can see this, you can use the Internet with no problems as it means you are connected. It might be necessary to log out, close and reopen your browser and log in again trough the captive portal.
- Remember: The WiFi Ads can be used by Foneros once every 10 days.
I can't send FON Mail messages out of the FON Maps
If you're using the Internet Explorer 7, this is a known bug. Please try out another browser like the Firefox or send the messages out of your 'Message Section' in you My FON User zone.
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