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Known Issues and their Work Around

FON router registration questionnaire within Safari

I'm using Safari browser for registering my FON router: I must pick a new Fonero profile (choosing either Bill or Linus)

When you try to register your La Fonera using Safari web browser you might get an error message telling you that you have to choose whether you want your profile to be Bill or Linus. That's because the page might not be displayed correctly with Safari, and the radio buttons are half hidden under the map (see screenshot beside). If you do not manage to click on the radio buttons, give it a try with Firefox.

I'd like to change the email address associated to my FON account

1. Create a new FON account with the new email address you wish to use for FON.
2. If you have a La Fonera router (or more) registered to your current account, please contact a Customer Care representative with the following information ready:

- Your router’s MAC ID (found at the bottom of the router or in your user zone (MyFON)) - Your old FON account (email address) - Your new FON account (registered email address)

This information is necessary information for our representatives to reassign your router(s) to your new FON account. Here you get information about how to contact Customer Care representatives.

Important advice for Bills: If there is WiFi money in your piggy bank, this money can't be transfered to the new account. So we recommend you to stay with your old account, till you get payed out. You already can create the new account, so you will get the newsletters and other interesting information

Our Support Team member will assign the router to the new account. You will have to register it again after that. As it's already assigned to your account, you simply have to log in at www.fon.com and you will get presented the register form for your La Fonera.

Some other things to keep in mind:

• We don't want to tell you the email you should use. But if you have to change the email because you changed the ISP or job, think about using a freemail provider, so you won't lose this email again.
• Remember you can use Gmail addresses without logging in at the FON Spots.

PayPal accounts with dash("-")

If you try to register a Fonera as Bill with a PayPal account including a dash (like name-surname@me.com) you will get an error message. Sorry for that, but there is an easy workarround:

1. Register as Linus
2. When the registration finished, goto "MyFON > My Personal Info > Change FON Profile". Here you can change your status and the PayPal account with dash will be accepted.

Missing text boxes in the registration form

Some of the text fields and drop down boxes of the registration form are dynamically loaded, depending on the data you provide before (like country). Seems, that this sometime doesn't work. We are aware and we already work on a much more simple registration form.

What can you do if this happens to you?

1. Clear your browser cache and restart the browser
2. Fill in the from from top to bottom - some fields are checked immediately - wait till the green symbol appears beside.
3. If all this does not have succeed, please try with another browser and/or PC.

This La Fonera + has been registered and manually reset

Already registered La Fonera+ appearing with a non-registered status in the management console

A La Fonera+ that has been manually reset it will display a warning message indicating it hasn't been registered yet, even if it has been registered already. If you have already registered it please disregard this message since it continues to be registered to your account.

The MAC Address online is slightly different to the one found on my router

If you look at your router information in your My FON at fon.com, you will notice that the MAC ID is different (last number) than the one found at the bottom of the router.

This is nothing to be worried about. Both MAC IDs are associated with the same router. The MAC ID in your My FON is associated with the FON_ signal. This MAC ID includes information such as who has connected to your FON Spot, which FON Spots you’ve connected to in the past, and your FON Spot’s status.

The MAC ID found at the bottom of your La Fonera router refers to the LAN port and is assigned to your purchase and warranty information. We use this MAC ID when you request a refund, replacement, or anything else involving the FON Shop.

My FON Spot is not being displayed on the FON Maps

If for any reason after registering the router its not showed in the maps tool go to My FON > configure FON router and then simply drag and drop your spot through the supplied map and save the changes.

Changing WiFi mod from 'b/g mixed' to 'b only' does not work

Sorry, that's right. :( We know the issue and will work to solve it on one of the next firmware updates. There should not be many mobile devices needing such a configuration.

I get the message that I already used the 15 minutes free but I haven't. Why is this happening?

This usually happens if you double clicked on the "Continue" button at the end of the video.

To check if your session is already running go to the website. You should be logged in (if not, do so). In the upper part of the page you should see the remaining time of your session. If you can see this, you can use the Internet with no problems as it means you are connected. May be, it is necessary to log out, to close and reopen your browser and log in again trough the captive portal.

• Remember: WiFi Ads can be used once each 24 hours (not once a calendar day).