Purchasing/fr
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Vous pouvez visiter notre boutique en ligne en allant sur https://shop.fon.com.
De là, vous trouverez tous les produits que nous proposons des routeur WiFi, aux antennes en passant par les périphériques WiFi (Skype Phone et cartes sans fils aux périphériques réseau, et finalement les gadgets Wifi.
Codes Promotionnels
If you have received a promotional code through either a program like Fonero Gets Fonero, a FON related event, or through a FON representative, you will need to enter it into the Promotional Code box at the right side of the Online Shop Page.
When you enter your Promotional Code and select submit, you should see the the device and price that was assigned to that promotion. If for some reason the promotional code does not work by either displaying an error message or stating that the code doesn't exist, there are some things you should try doing.
- First, please check the code that you have entered and make sure that there are no mistakes.
- Second, make sure your promo code has not expired.
- Third, if the code persists not to work, contact Customer Support for further help. Please provide details about the promotion so one of our representative can help you.
Options de payement
After choosing the products that you will like to buy and filling out the neccessary information, you can chose between two online payment services: 'PayPal' or 'Click and Buy'. All the payment process is done through their interfaces.
With both services you can pay either by credit card (following cards are accepted) or you simply login with your 'PayPal' or 'Click and Buy' account purchasing with credit on your respective online accounts.
- Visa
- Master Card
- American Express (in some counties)
- Discover (in some counties)
You should receive a confirmation after you submit the purchase information. Please save or print this confirmation because it will be needed for refund requests, delivery tracking, and proof of your purchase.
More information about how the payment services work, you'll find on their respective websites.
Problèmes connus
Livraison
Généralement, les expédition ne prennent pas plus de deux semaines. Si vous n'avez rien reçu au bout de ce laps de temps, contactez un représentant du support utilisateur, en fournissant votre nom complet et le numéro de facture I-EU/I-US (que vous trouverez dans le PDF qui vous a été envoyé avec le mél de confirmation de commande que vous avez reçu), ainsi nous pourons vous donner tous les détails concernant l'état de votre commande.
Toutefois, gardez à l'espris que 30 jours peuvent être nécessaires pour atteindre certains points du globe.
