Support/yue
From FON Wiki Beta
取得支援
如果你未能在 常見問題 、這個 Wiki （請前往 '已知問題' 頁面） 或 FON討論區 找到答案；或者你認為你所遇到的問題只有支援團隊才可以解答的話，請透過 '提問問題' 或發送 電郵 給我們。
小提示： 你可能會收到一個事件編號 （如：[080812-000345]）。如你日後想對同一個問題作出跟進，請在電郵中附上該事件編號。如果你在提出問題後想附加資訊或你想取消提問，請直接回覆確認信件。另外，有部份電郵可能會誤將我們的信件當成 垃圾郵件 ，如果你發現數天內仍未收到我們的回覆，請查看電郵中的 垃圾郵件 資料夾。
備註： 我們提供下列幾種語言的支援…
| |||
請用你慣用的語言來作出提問，我們沒有指定任何一種語言會作出優先處理。如果你有一些發生在特定國家的問題（例如是某個網絡供應商的特別設定），請你儘量將問題以該國家常用的語言提出，因為處理相關語言的客戶服務人員會對該類問題有更多認識。
以下幾項舉手之勞能夠讓你的問題處理得更有效率
- 如果你不是以你註冊FON帳戶時使用的電郵地址來發送問題，請在問題中註明你的FON帳戶。
- 如果你發覺問題出於La Fonera/La Fonera+路由器上，請在問題中註明 'Mac ID' （你可以在La Fonera/La Fonera+路由器的底部 或 在 我的 FON 裡找到。
- 詢問有關FON 通行證的問題時，請連同購買時所使用的PayPal帳戶及交易編號（transaction ID）發送電郵給我們，以使我們翻查紀錄。
- 擷取畫面對我們判斷問題有莫大的幫助。可以的話，請連同與問題相關的畫面（如：錯誤訊息、La Fonera/La Fonera+設定頁面中的「路由器狀態」）發送給我們。
The Support Team
Luis
Hello, my name is Luis Hernández and I'm part of FON support team. I'm taking care of English Speaking (or English writing at any rate) Foneros. I'm a computer engineer although my work has been always related to support (Except for my early volunteer work in NYC).
David
I'm the most veteran Customer Support tech in Fon, I can answer your questions in English and Spanish, and I also manage customer feedback, bug reporting and retailer orders. Born and bred in Madrid, I have more than 15 years experience on IT departments, mostly on multinational and telecom companies , from field support to customer care to server monitoring.
Some words that describe things I like, in no particular order: skateboarding, hardcore music, Futurama, Sci-Fi, history, mobile technology, cats, photography, travelling, gadgets, playing with my band...
Axel
Hi, my name is Axel Schlaefer and in first line I'm taking care of our German Foneros. I grew up in Madrid and lived for 15 years in Munich, Germany, before I came to FON in 2007. You may get in touch with me, if you write in German, English or Spanish.
I adquired my knowledge 10 years as IT admin and consultant for several small and big companies. Networks are my passion - so FON is perfect for me. FON offers a exiting challenge in a international team. Our effort is making FON a bit better every day.
...one more thing: We understand that you may be hacked off or frustrated sometimes - anyone has that moments! But keep in mind: ...what goes around comes around...
It's also a nice gesture to start a question with a short 'hi' or 'hello' and end with a name ;-)
|
|
have FON! |
 |
share your WiFi|Join FON! |
Inouk
My name is Inouk, I'm taking care of our Neuf Amigos and of the French-speaking Foneros from all over the world.
I lived in Canada, France and Argentina before moving to Spain in 2007. Enthusiast Ubuntu user, I'm convinced that open source softwares will enhanced more and more products in coming years. So if you're running Ubuntu, Debian or even LFS don't feel ashame to say so ! Really it would often help me to know what OS you are using ;-)
I speak Spanish, French and English as well as some German and Japanese. Check out my user profile on the Wiki !
Sergio
